On this page, you will find the questions that we receive regularly. If you can’t find the answer below, please feel free to contact us and we will help you out.

GENERAL

 

  1. Do you have some models in stock?

    We Only need 12 – 14 business days to complete making a new straps, and all of our strap are custom order. So, if you need the straps fast, just complete the order and we will make it ready as soon as possible

  1. How do I order?

    Please click the link here

  1. What is your shipping policy?

    Please click the link here

  1. How long is the working time of the strap?

    On average, we need 7 business days to complete a new straps.

  1. Is there any way to get my strap earlier?

    We will do our best to make the straps even sooner than average production time. If you have special request, just tell us.

  2. How do I pay?

    Our shopping cart system is integrated with PayPal. You can also pay the bill with Credit card via Paypal. If you want to use any other payment options (such as Western Union, Bank Transfer, MoneyGram, etc), please contact us first and we will give you the details.

SIZING AND BUCKLES

 

1. How do I know which width size should i get?

Watches come in different shapes and sizes, therefore the width of the strap will be different. Measuring your lug width with simple ruler is the best and most convenient way. Please refer to the picture below.

 

2. How do I know which length size should i get?

The strap length suggestion is based on wrist size. To determine the your wrist length, you can simply wrap a piece of string/thread around your wrist at the point where you normally wear your watch, mark the string where it crosses itself, lay it flat on a table and measure the distance between the marks. This is your wrist size. Please see the picture below.

4.5 – 5.0″ wrist (115 – 127mm) = 100/60mm
5.0 – 5.5″ wrist (127 – 140mm) = 110/60mm
5.5 – 6.0″ wrist (140 – 150mm) = 115/65mm
6.0 – 6.5′ wrist (150 – 164mm) = 120/70mm
6.6 – 7.0′ wrist (165 – 178mm) = 125/75mm
7.1 – 7.5″ wrist (179 – 190mm) = 130/80mm
7.6 – 8.0″ wrist (191 – 203mm) = 135/80mm
8.1 – 8.5″ wrist (204 – 216mm) = 140/85mm
8.6 – 9.0″ wrist (217 – 229mm) = 145/90mm

The chart above is only general advice from us. That being side, you are free to choose which length do you prefer. There are people with same wrist size, order different length strap, and it happens couple of times. However, the majority 95% of our customers happy with the result using the guideline above.

3. I want to make the length of the strap just like the one which come with my watch (original one).

Sure, you can measure your existing original strap with simple ruler. Please be noted that every original straps may have different length although it is the same product. If you want to make the strap exactly the same like yours now, we suggest you to measure your old strap first.

4. Do you have women size?

All of our strap is handmade and pre-ordered. So, it is fully customisable. Especially if you’re women, you need to measure your wrist for perfect fit, as the wrist size for most women are not the same.